Privacy Policy
Last updated: December 2024
- Introduction
At Brim Clean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
- Information We Collect
Personal Information
Name and contact details (email address, phone number, postal address)
Property information and access details
Payment and billing information
Service preferences and special instructions
Communication records between you and our team
Automatically Collected Information
Device and browser information
IP address and location data
Website usage patterns and preferences
Cookies and similar tracking technologies
- How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our cleaning services
Process bookings, payments, and communicate about your appointments
Send you service reminders, updates, and promotional offers (with your consent)
Respond to your enquiries and provide customer support
Ensure the safety and security of our cleaners and your property
Comply with legal obligations and resolve disputes
Analyse usage patterns to enhance our website and services
Process bookings, payments, and communicate about your appointments
Send you service reminders, updates, and promotional offers (with your consent)
Respond to your enquiries and provide customer support
Ensure the safety and security of our cleaners and your property
Comply with legal obligations and resolve disputes
Analyse usage patterns to enhance our website and services
- Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for all data transmission
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Staff training on data protection and privacy
- Secure storage of physical and electronic records
- Your Rights
Under data protection law, you have the right to:
- Access – Request a copy of your personal data
- Rectification – Request correction of inaccurate data
- Erasure – Request deletion of your data in certain circumstances
- Restriction – Request limitation of processing
- Portability – Request transfer of your data to another service
- Objection – Object to processing for marketing purposes
- Withdraw consent – Where processing is based on consent
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: